This Privacy Policy explains how we collect, use and protect personal information when you use CashLounge services. We take your privacy seriously and set out below the types of data we handle, why we need it and how you can manage your information. If you have questions about this policy or your rights, please contact [email protected].
We collect several categories of information to operate accounts and provide our services. This includes personal data, technical data and transactional data.
Personal data covers information that identifies you directly or indirectly, such as your name, date of birth, address, email, phone number and identity documents provided for verification. We use this to open and manage your account and to meet legal checks where required.
Technical data includes device information, IP address, browser details, operating system, session times and interaction data. We collect this to keep the service secure, to troubleshoot issues and to improve site performance.
Transactional data covers deposits, withdrawals, payment method details, game activity and bet history. We retain this information to process payments, resolve disputes and maintain accurate account records.
We use your data for account administration, payment processing, identity verification, fraud prevention, regulatory compliance and customer support. We also use aggregated information for analytics and to improve the service. Where we use your details for marketing, we will provide clear opt-out choices.
We protect personal information using industry-standard measures such as encryption, access controls and secure storage. Access to personal data is limited to authorised staff and third-party providers who need it to perform services. We regularly review our security practices and customer access procedures.
We use cookies and similar technologies to remember preferences, maintain sessions, and collect analytics. You can manage cookie settings through your browser, and our cookie banner explains the categories of cookies in use. Third-party analytics and advertising partners may also set cookies in accordance with their own policies.
You have rights over your personal data, including the right to access, correct, restrict or delete information, and to object to certain processing. You can update most account details from your profile. To exercise other rights, contact [email protected]. We will verify requests to protect your account security.
You can log in to view and update basic account details. For ID documents or account closure requests, contact [email protected] and provide the information needed to verify your identity. Please note we may need to retain certain records for legal, regulatory or financial reasons.
We share data with service providers who process payments, run identity checks, host services, provide analytics and support customer service. We also disclose information when required by law or to protect safety and rights. Where third parties act as processors, we require contractual safeguards to protect your data.
We may update this policy from time to time. Any material changes will be posted on the site and, where appropriate, notified to registered customers. Please check back regularly for the latest version. For questions about this policy or to contact our data protection team, use [email protected].
