These Terms and Conditions set out the rules for using the services we provide at CashLounge. They describe the relationship between you and us, explain your obligations when using the site, and outline how we manage accounts, payments and promotions. By registering or playing with us you accept these terms and any additional rules that apply to specific offers or features.
You are responsible for keeping your account details accurate and secure. This includes providing truthful personal information, maintaining control of your login credentials and notifying us immediately if you suspect unauthorised access. Only one account is permitted per person, household or payment method unless we agree otherwise in writing. We may suspend or close accounts where we suspect fraud, abuse or a breach of these terms.
To use our services you must meet the minimum legal age in your jurisdiction and be permitted to participate under local law. We do not accept accounts from restricted jurisdictions. We will carry out verification checks to confirm identity, age and address; access to certain features or withdrawals may be withheld until verification is complete.
You must use the platform lawfully and in good faith. Prohibited conduct includes attempting to manipulate games, using bots or unauthorised software, chargebacks, collusion or deliberately exploiting errors in the system. Any attempt to open multiple accounts for the purpose of bonus abuse or to conceal identity may result in forfeiture of funds and account closure.
All bonuses and promotions are subject to separate terms which form part of these Conditions. Offers may include wagering requirements, game restrictions, maximum bet limits during play with bonus funds and time limits. Only the specific terms published with each promotion apply, and we reserve the right to cancel or amend promotions where necessary to prevent abuse or to correct errors.
We accept a range of payment methods which are displayed in your account cashier. Minimum and maximum amounts may vary by payment method and jurisdiction. Withdrawals are subject to verification checks and may be delayed while we confirm identity or source of funds. We will process withdrawals using the same or an equivalent payment method where possible.
We may request documents to verify identity, address or payment details. Until checks are completed we may limit transactions, withhold payouts or close accounts in line with anti-money-laundering and safer gambling obligations.
If you have a complaint please contact our support team so we can try to resolve the issue promptly. We will investigate disputes fairly and respond within a reasonable timeframe. If a resolution cannot be reached, you may seek independent advice or other dispute resolution options available in your jurisdiction.
We may update these terms from time to time. Material changes will be notified on the site or by email where reasonably possible. Continued use of the platform after a change constitutes acceptance of the updated terms. We reserve the right to suspend or close accounts where required by law or where changes to our services make continued access impractical.
